Terms of purchase

Terms of purchase

§ 1 General

Pinewood AB, Bokåkravägen 4, 331 53 Värnamo (Org. No. 556431-0000) sells clothing and accessories via pinewood.eu/sv-se in accordance with the Distance and Home Sales Act (Law (2005:59).

§ 2 Prices

All our prices are stated in Euro and include VAT. We reserve the right for any price increases, price errors, printing errors, stock outs, inventory errors, etc. A product that has already been dispatched from our warehouse is not affected by any price changes, such as sales, promotions, discount codes, or pricing adjustments that occur after the order is placed.

Any promotions at Pinewood AB are time-limited. When using discount codes, they are generally only valid for one purchase and cannot be combined with other offers. We ask you to check that the price is correct before completing your purchase. Pinewood AB reserves the right to cancel orders in case of misuse or misinformation of various kinds, payment issues, or improper use of discount codes.

§ 3 Payment

Payment is handled through Shopify Pay, which offers various payment methods in collaboration with our payment partners, including Klarna AB. Shopify Pay allows you to choose how you want to pay after confirming your purchase. The following payment methods are offered:


• Pay now with Klarna: Direct payment via Klarna.
• Pay later with Klarna: Receive the product now and pay later.
• Split payment with Klarna: Finance your purchase by splitting the payment.
• Card payment: Pay directly with a credit or debit card.


By using Shop Pay, you agree to the terms of service and privacy policy. To use Shopify Pay, you must be at least 18 years old

§ 4 Identification, adaptation, and risk assessment

To ensure secure payment and prevent unauthorized use, Shopify Pay and our payment partners, including Klarna, will need to verify your identity. This may involve collecting information such as your personal identification number, name, address, and credit information if you choose a credit option. Risk assessment and service customization are performed automatically each time you use the service. By completing the purchase, you confirm your identity and the correct delivery address.

Read more about Klarna cookies and privacy

§ 5 Payment, fees

Shopify Pay displays the available payment options for your purchase. The available options may vary depending on your chosen method but include payment with Klarna (invoice, installment, direct payment) or card payment. When paying with Klarna, their terms apply to the respective payment option. Additional fees may apply depending on your chosen payment method; please refer to the individual payment terms for more information.

When paying by invoice, Klarna's invoice terms apply; currently, 14 days of credit are offered, with a reminder fee applied for late payment. If your purchase is under €6, a €2.90 reminder fee will be added, and for purchases of €6 or more, a €6 reminder fee will be applied. Additionally, a late payment interest of 24% plus the reference rate set by the European Central Bank at any given time will be charged.

§ 6 Personal data

The personal data you provide to Pinewood AB is handled with respect and in accordance with Swedish data protection laws and GDPR. By providing your personal data, you consent to us using the collected information to fulfill our obligations to you and provide the service you expect, such as deliveries to you. We will also send you Pinewood information via email, provided you have indicated that you wish to receive it, and you can unsubscribe at any time.

We will not sell or disclose your personal data to third parties. You also have the right to access the information about you that Pinewood AB processes.

§ 7 Shipping fee

Shipping fees:

  • The shipping fee to a pick-up point is 15 € (79 DKK in Denmark).
  • The shipping fee for home delivery is 20 € (99 DKK in Denmark).

Return fees:

  • A return fee of 8.90 € (79 DKK in Denmark) will be deducted from the refund amount processed by Klarna.

If Pinewood AB cannot deliver all goods within the promised delivery time, there is no shipping fee for the backorder. In the event of an approved complaint, Pinewood AB covers the shipping cost from and back to the customer.

§ 8 Delivery methods / delivery time / deliveries

We deliver our shipments to a local collection point, usually the one nearest to you as a customer. Normal delivery time from when the shipment leaves us is 1-4 business days. Pinewood AB aims to pack our shipments within 1-4 business days and then hand over the package to the carrier. Longer packing times may occur during peak seasons. You will receive a notification about the delivery on your provided mobile number.

We ship with these courier services depending on where your order is being delivered:

For questions about your package delivery, visit the delivery service's website where you can easily search for and track your package. You can also track it using the link provided in the SMS you received when the item was shipped from Pinewood AB.

§ 9 Warranty

We guarantee that the products you ordered are free from manufacturing defects for three years. The warranty applies from the date the product was collected from the delivery address. We reserve the right to deduct a wear and tear allowance for complaints older than one year. The warranty does not cover defects that occur during or after your modification of the product's function or appearance. It also does not cover external influences on the product that differ from the product's marketed purpose. The warranty covers manufacturing and material defects related to the product itself, not any consequential damages. Warranty repairs should be performed by Pinewood AB unless otherwise agreed in writing with the customer.

§ 10 Right of withdrawal, complaints, exchange, and returns

Complaints for products purchased from one of our retailers should be handled via the retailer.

Pinewood AB has a 30-day return policy in the webshop. You have the right to exchange size, color, item, or get a refund within 30 days from the delivery of the purchase. When exercising the right of withdrawal, the product must be unused and in undamaged original packaging, i.e., product box (for example, for base layers and others) or bag. The product must be in a condition that allows it to be resold without additional measures. All garment labels must remain attached.

Exchange: For all returns for exchange, the buyer is responsible for the return shipping back to our warehouse. Upon approved return, Klarna will refund the cost of the product to the customer's account. If you want a new product, color, or size, you are asked to place a new order on the website under the conditions that a new order entails; we cannot handle exchanges in the webshop.

Complaint: If the product you received has a defect, it must be reported to us within 14 days from the receipt of delivery. If the return concerns a delivery of the wrong size, color, or model by Pinewood AB or due to an approved complaint, we will, of course, cover the shipping cost for the return to and from our warehouse. It is therefore important to use the return label received with the product. Upon approved complaint, Klarna will refund the cost of the product and return shipping to the customer's account, and we will ensure that the replacement product is sent to you; you do not need to place a new order in the webshop.

For proper handling of exchange/complaint, please read more in the section called "changes and returns”.

As a consumer, you have the right by law to complain for up to three years from the purchase, but within a reasonable time (two months) from when the defect was discovered. To enable faster handling of your complaint, we ask you, if you have created an account with us, to register the return via your login at www.pinewood.eu/en-eu.

If you have not created an account with us, please fill in the return form that was included in the shipment. If this form is missing, it can be downloaded here for self-printing. If you are missing your return address label, send an email to: info@pinewood.se with your complete address details, and we will send you a new one. By complete address details, we mean: first and last name, address, personal ID number, and phone number.

For other questions or concerns that cannot be handled via the website or return and complaint form, please email info@pinewood.se where you provide your full name, your order/receipt number, a brief description of the reason for the complaint, a picture of the damage if possible, and your contact details (phone number and email address) before any return.

For the comfort and well-being of all, we kindly ask you to ensure that your product is in good hygienic condition when it is returned to us. Some returns will be donated to charitable causes, and for these organizations to accept the clothing, the garments must be clean. This means it is your responsibility to ensure that clothes are washed, shoes are well cleaned, etc., for them to be accepted. Otherwise, the product will be returned to you without action, and a shipping fee will be charged via Klarna.

Pinewood AB always reserves the right, in case of a defect, to primarily repair the fault that has occurred. If this is not possible, we reserve the right to exchange the item for a new one or, as a last resort, refund the value of the product.

Products returned against cash on delivery or cash on delivery will not be accepted by Pinewood AB.

When returning a product, the sender of the return (the customer) is responsible for ensuring that the item arrives and that it does so in an undamaged condition. Remember to package it well!

Note! It is important to use the return address label attached to the original shipment or downloaded again with all returns. The cost of returning items sent in another way must be covered by the customer. The customer is responsible for packaging the return in appropriately sized packaging to protect the product from transportation damage. The return document included in the original shipment should be filled in for faster processing.

§ 11 Packages not collected from pickup points

We reserve the right to charge the customer a fee for packages not collected from the pick-up point. The fee is currently 30 € (300 DKK for Denmark). This covers the cost of return shipping, handling fee, and processing costs. The cost will be billed by Klarna. Packages usually remain at the pick-up point for about 7 days from the arrival date. For more information, please contact your pick-up point/agent.

§ 12 Refund for returns

Managed through Klarna. Upon request for a refund for a purchase, this amount will first be offset against any other outstanding debts the buyer has with Klarna, after the complaint has been approved. If the purchase was made via credit card, Klarna will refund to the same credit card. Other regulations are handled according to Klarna's rules.

§ 13 Force Majeure

We consider ourselves exempt from fulfilling our obligations under these terms in the event of changed legislation, government action, labor disputes, fire, flood, war, terrorism, sabotage, major accidents, or similar events.

Legal Information

Pinewood AB

Bokåkravägen 4

331 53 Värnamo

Sweden

Authorized Signatory: Rainer Rüssel

Phone: +46 (0)370–341 450

Email: info@pinewood.se

Company Registry: Companies Registration Office

Organization number: 556431-0000

VAT registration number: SE556431000001